Refund policy
WITCHWOOD JEWELRY — RETURN, REFUND, EXCHANGE & AFTER-SALES POLICY
Version V1.2 — Effective 22 August 2026
Witchwood Jewelry does not offer a general change-of-mind return period. Except where required by applicable law, purchases are not eligible for return, refund, exchange or store credit solely because of change of mind, personal preference or subjective dissatisfaction.
IN-STORE PICKUP
Customers are given a reasonable opportunity to inspect their items before leaving the store.
Once an item has been inspected, accepted and removed from the store, the transaction is FINAL SALE for change of mind, personal preference, and conditions that could reasonably have been discovered during inspection at pickup.
REGULAR IN-STOCK ITEMS BEFORE PICKUP
For regular in-stock items that have been paid for but have not yet been picked up, customers may contact us to request cancellation before the pickup is completed.
If the cancellation is accepted, the refund will generally be initiated to the original payment method.
CUSTOM / BESPOKE / SPECIAL ORDER / RESIZED ITEMS
Once Witchwood Jewelry has accepted a Custom, Bespoke, Special Order, personalized or resized order and received the agreed payment or deposit, the ordinary cancellation arrangement for regular in-stock items no longer applies.
Except where mandatory law requires otherwise, these items are FINAL SALE for change of mind.
SHIPPED ORDERS — 48-HOUR REPORTING PERIOD
Wrong items, quantity errors, missing items, obvious transit damage, or other problems reasonably discoverable upon receipt must be reported to Witchwood Jewelry within 48 hours from the Delivery Time defined in our full policy.
The 48-hour period is a reporting period only. It is not a return period, trial period, cooling-off period or general right to return an item.
Customers should retain the product, packaging, shipping label and related materials while a claim is being reviewed.
NATURAL CRYSTAL CHARACTERISTICS
Natural crystals may contain naturally occurring features including fissures, internal fractures, clouding, inclusions, mineral voids, growth lines, colour bands, uneven surfaces, variations in transparency, texture and colour.
These natural characteristics do not, by themselves, constitute defects.
Reasonable colour differences may also occur because of lighting, photography, cameras, screens and display settings.
LOST, UNDELIVERED OR MISDELIVERED PARCELS
A report of a lost, undelivered or misdelivered parcel does not automatically result in a refund, replacement or reshipment.
Customers may be required to reasonably cooperate with carrier, insurance, police or other investigations and provide supporting information where appropriate.
A final decision may be delayed until sufficient investigation results and information are available.
SALE / CLEARANCE / FINAL SALE ITEMS
Except where applicable law requires otherwise, Sale, Clearance and Final Sale items are not eligible for return, refund, exchange or store credit because of change of mind.
AFTER-SALES CLAIMS
Submitting an after-sales claim does not mean that a refund, exchange, replacement, reshipment or store credit has been automatically approved.
Witchwood Jewelry will review the information provided and determine the appropriate resolution in accordance with the full policy and applicable law.
CRYSTAL BRACELET RESTRINGING
Crystal bracelet restringing may be offered as an after-sales maintenance service for eligible Witchwood Jewelry bracelets.
This service is separate from any refund, return, exchange or store-credit entitlement. Whether the service is available, free or paid, and whether replacement materials or components are required, will depend on the condition of the item.
STORE CREDIT
Except where mandatory law requires otherwise, Store Credit is not offered as an alternative resolution that customers may demand or negotiate in place of a refund, return, exchange or other product issue.
STATUTORY RIGHTS
Nothing in this policy excludes, limits or overrides any consumer right that cannot lawfully be excluded or waived under applicable law.
FULL POLICY
Please review Witchwood Jewelry’s complete Return, Refund, Exchange & After-Sales Policy V1.2 for all terms and conditions:
https://witchwoodjewelry.ca/return-refund-exchange-after-sales-policy/
CONTACT
Witchwood Jewelry
1001232923 ONTARIO INC.
3550 Victoria Park Avenue, Suite #209
Toronto, ON M2H 2N5, Canada
Phone: +1 647-236-6837
Email: witchwoodjewelry@gmail.com